Hotel Universo - Wtb Hotels Florence, Florence ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Piazza Santa Maria Novella 20, Florence, Italy, 50123

Hotel Universo - Wtb Hotels is a 3-star hotel featuring a vibrant and eclectic design, tailored for a youthful audience. The hotel offers modern amenities, including free Wi-Fi and air-conditioned rooms, with options overlooking the Basilica of Santa Maria Novella. Its central location provides convenient access to key cultural sites.

Rooms & Amenities

Rooms at Hotel Universo are available in three typologies: Classic Rooms with views of traditional inner courtyards, Superior Rooms overlooking Piazza di Santa Maria Novella, and Deluxe Rooms featuring modern decor. Each room is equipped with an LCD satellite TV, minibar, and private bathroom with hairdryer and toiletries.

Dining & Nearby Options

The breakfast area offers a buffet service in a minimalistic setting. Nearby dining options include Trattoria Za Za, Vincanto Ristorante, and Restaurante Il Latini, all within a short walking distance.

Services & Local Area

Hotel Universo features a small lobby adorned with contemporary furnishings. Staff are on hand 24/7 to assist guests with local attractions such as the Cathedral of Santa Maria del Fiore and Uffizi Gallery. Public transport options include Stazione Via Panzani and Piazza Santa Maria Novella bus stops.

Design & Target Audience

The hotel's design, influenced by the Seventies and pop culture, creates a lively atmosphere suitable for a younger clientele. With 44 rooms and modern facilities, Hotel Universo is an appealing option for those seeking vibrant accommodation in Florence.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

18 m²

Bed options:

2 Single beds

City view

Shower

Heating

room details

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Guest Room

Max:

1 person

11 m²

Bed options:

1 Single bed

Shower

Heating

room details

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Classic Double Room

Max:

2 persons

17 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Florence700 ft

Airports

Peretola (FLR) 4.1 mi

Galileo Galilei (PSA) 50.1 mi

Train

Florence Santa Maria Novella Railway Station1400 ft

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Wi-Fi in rooms

Parking

On-site parking lot

Baggage storage

24-hour services

24-hour reception

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Baggage storage
Elevator
Multilingual staff

Guest Parking

Refrigerator

Services

Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Newspaper service
Computer connection

Dining

Breakfast
Restaurant
Bar/ Lounge area
Free breakfast
Buffet breakfast

Business

Business center

Children

Cribs

Room features

Wi-Fi in rooms
In-room air conditioning
Heating
Mini-bar
Balcony

Bathroom

Hair dryer
Free toiletries

Self-catering

Refrigerator

Media

Flat-screen TV
Cable/ Satellite television
Telephone

Location

Piazza Santa Maria Novella 20, Florence, Italy, 50123

Map view

street view

Piazza Santa Maria Novella 20, Florence, Italy, 50123

City landmarks

Museums

Gallerie Degli Uffizi

3200 ft

Bridges

Ponte Vecchio

2500 ft

Church

Cathedral of Santa Maria del Fiore

2300 ft

Museums

Galleria dell'Accademia

3500 ft

Square

Piazzale Michelangelo

1.4 mi

Square

Piazza della Signoria

3000 ft

Museums

Palazzo Vecchio

3000 ft

Museums

Pitti Palace

3800 ft

Church

Basilica di Santa Croce

5200 ft

Piazza Dei Pitti 1

The Boboli Gardens

4800 ft

Museums

Riccardi Medici Palace

2100 ft

Museums

Museum of Opera of Saint Maria of Fiore

2100 ft

Market

Mercato Centrale

2700 ft

Museums

Bargello National Museum

3300 ft

Museums

San Marco Church in Florence

3700 ft

Museums

Museo Galileo

3500 ft

Church

Church and Museum of Orsanmichele

2400 ft

Church

Brunelleschi's Dome

2300 ft

Piazza della Signoria

Loggia dei Lanzi

3000 ft

Museums

Leonardo da Vinci Interactive Museum

3100 ft

Church

Basilica of San Lorenzo

3900 ft

Nearby

Square

Piazza del Duomo

2000 ft

Landmark

Campanile di Giotto

2000 ft

Church

Basilica of Santa Maria Novella

600 ft

Museums

Strozzi Palace

1400 ft

Church

Battistero di San Giovanni

1800 ft

Square

Piazza della Repubblica

1900 ft

Museums

Medici Chapel

1500 ft

Church

Ognissanti Church

1900 ft

Restaurants

Bar Cinquanta Rosso

600 ft

Via Panzani 50

Banki Ramen

400 ft

Via Dei Banchi 14 Rosso

Caffettiera Moka Arra

400 ft

Via dei Banchi

Vini E Delizie

400 ft

Via Dei Banchi 45/R

Impressione Chongqing

800 ft

34r Via Sant'Antonino

L'Angolo del Gelato

600 ft

Via della Scala 2/R Piazza S. M. Novella

Antica Focacceria San Francesco

500 ft

Piazza di Santa Maria Novella Stazione Santa Maria Novella

Caffetteria Ottaviani

800 ft

Piazza Degli Ottaviani 10 R Piazza Degli Ottaviani

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

Great location

Helpful staff

Room maintenance needed

Noise from surrounding area

7.4/10

Very good

Rooms

7.0

Location

8.9

Service

8.5

Dining

6.9

James

United Kingdom, March 2024

8.8/10

I was delighted with my stay at the hotel. The room had a great bed and pillows, hot water was always available, and the Wi-Fi was satisfying. Being on the top floor with windows facing the front side provided a fantastic view and plenty of daylight, which I appreciated. The bathroom was well-equipped, and the location looking at Piazza Santa Maria Novella was ideal.

Rooms

9.0

The room was just right, with all the amenities needed for a comfortable stay and a great view of Piazza Santa Maria Novella.

Service

9.0

The service was exceptional, with lovely staff who provided excellent service and a very good breakfast. They even respected my request for a view towards the cathedral and kindly waited for us late at night due to a flight delay.

Location

10.0

The location was a major plus, being central on Santa Maria Novella square, making it convenient to walk to the Duomo, the train station, and other main tourist points. The square had a vibrant atmosphere with lots of life around.

Dining

8.0

The dining experience was satisfactory, offering a variety of options such as cereals, juice, coffee/tea, cheese, salami, croissants, and more. It was a nice and correct dining experience.

Facilities

8.0

The hotel facilities were good, providing everything needed for a comfortable and enjoyable stay.

Thomas

United Kingdom, March 2024

6.2/10

The hotel had some issues with the rooms such as poor lighting, broken window, and lack of amenities, but the bed and pillows were great, and there was always hot water; service was helpful but could improve communication; the location was excellent with easy access to central Florence and friendly staff; dining options were varied but not exceptional; overall value could be better.

Rooms

5.0

The rooms had some issues like poor lighting, broken window, and limited amenities, but the bed and pillows were comfortable.

Service

6.0

The service was helpful, but there were some communication issues like changing the password without informing guests.

Location

9.0

The location was excellent, just a short walk from central Florence and close to key attractions like the Duomo and train station.

Dining

7.0

The dining options were varied but not exceptional.

Facilities

5.0

Limited facilities were available, and some improvements could enhance the overall stay.

Matthew

United Kingdom, February 2024

7.6/10

The hotel is situated in a prime location, making it convenient to reach the main tourist spots. The rooms, though a bit Spartan and lacking views in the Single room, were still nice. The service was exceptional, especially with the proactive air conditioning in the heat wave and assistance with a last-minute balloon ride. Despite the noisy surroundings at night, the location offers easy access to key attractions like the Duomo. The dining experience, with an American buffet breakfast, was plentiful, but some aspects fell short. Overall, a decent stay with room for improvement.

Rooms

7.0

The rooms, although not offering views in the Single room, were nice.

Service

9.0

The service was exceptional, especially with proactive assistance and finding a kettle.

Location

8.0

The hotel's central location facilitates easy access to the main tourist points, despite being noisy at night.

Dining

7.0

The dining experience was decent with a plentiful American buffet breakfast.

Facilities

7.0

The hotel offers basic facilities for a comfortable stay.

Lauren

United States of America, January 2024

7.4/10

I found the hotel to be conveniently located near the central train station and main square, making it ideal for exploring the city. The service provided was top-notch, especially appreciated during a heatwave. The dining options were satisfactory but could get a bit crowded at times. Overall, a decent stay with some minor inconveniences.

Rooms

7.0

The rooms, although not on a floor directly serviced by a lift, were comfortable and clean despite being a bit dark with no view. The lift's size was a bit limiting in carrying luggage.

Service

9.0

The service was lovely and very accommodating. I particularly liked that the air conditioning was turned on before my arrival during a 40C heatwave. The staff were nice and always helpful, even coming up to open my room when needed.

Location

8.0

The hotel's location near the central train station was convenient for accessing various attractions. It was a short walk to many key spots in the city.

Dining

6.0

The dining experience was decent with friendly staff, although it could get crowded and had limited selections at times. The Italian coffee was a bonus.

Facilities

7.0

The hotel's facilities were functional, offering the basics needed for a comfortable stay. It would have been better with more varied dining options.

Stephen

United Kingdom, October 2023

7.8/10

My stay at the hotel was a mix of great location and some room for improvement. The rooms were nice and very well decorated, but the odd configuration to get there was a bit of a hassle. The service was impeccable, especially with the thoughtful gesture of turning on the air conditioning before our arrival in a heatwave. The dining experience was average, but the hidden balcony with views of the piazza at night was a lovely touch.

Rooms

8.0

The rooms were nice and very well decorated, offering a hidden balcony to watch the action on the piazza at night.

Service

9.0

The staff was kind and professional, going above and beyond to ensure a comfortable stay.

Location

9.0

The hotel's location on the Santa Maria Novella square is key, just a short walk from the bus and train stations, offering easy access to all Florence has to offer.

Dining

6.0

The dining experience was decent, with room for improvement in terms of the food quality.

Facilities

7.0

The hotel's facilities were satisfactory, providing a comfortable stay overall.

Elsie

United Kingdom, October 2023

7.2/10

The hotel has a perfect location, just a minute's walk to the city center and close to major tourist attractions. However, there is some noise from nearby restaurants and bars that can be disruptive at night. The rooms are quite spacious but need maintenance, with old and dark decor and views of pipes and metal walkways.

Rooms

6.0

The rooms are rather spacious but need maintenance, with old and dark decor and views of pipes and metal walkways.

Service

8.0

The service was excellent and very helpful, especially Max who was very polite and accommodating, even accommodating special requests. However, interactions with other guests seemed a bit neglected.

Location

8.0

The location is perfect for easy access to the city center, tourist attractions, and the train station, making it convenient for travelers with luggage. The noise from surrounding establishments can be a drawback late at night.

Dining

7.0

The dining experience offered a nice typical Italian breakfast with basic options like croissants, cereals, ham, cheese, and fruits. The variety was modest but suitable considering the local cuisine.

Facilities

7.0

The hotel offers essential facilities but may benefit from some upgrades to enhance the overall guest experience.

Great location

Room maintenance needed

Moses

United States of America, September 2023

7.8/10

The hotel's location is incredible, right in the heart of Florence, making it super convenient for exploring the city. The rooms, although attached to a 'garden,' were a bit dark and in need of maintenance, lacking central light sources and essential facilities like tea/coffee makers. The service was top-notch, with staff being extremely helpful and even turning on the air conditioner before our arrival. The dining experience, while basic, offered enough to keep going until lunchtime. The facilities were decent, but some improvements could enhance the overall stay.

Rooms

6.0

The rooms, although attached to a 'garden,' were a bit dark and in need of maintenance, lacking central light sources and essential facilities like tea/coffee makers.

Service

9.0

The service was top-notch, with staff being extremely helpful and even turning on the air conditioner before our arrival.

Location

10.0

The hotel's location is incredible, right in the heart of Florence, making it super convenient for exploring the city.

Dining

7.0

The dining experience, while basic, offered enough to keep going until lunchtime.

Facilities

7.0

The facilities were decent, but some improvements could enhance the overall stay.

Timothy

United States of America, September 2023

8.0/10

Upon arriving at the hotel, I was pleasantly surprised by its charming boutique style and the convenience of its location near the train station and major attractions. The double room I stayed in was spacious and well-maintained, although there was a noticeable smell of bleach. The service was excellent, with the staff being attentive and friendly. The breakfast offered a decent selection of cereals, croissants, ham, cheese, and fruits, but it was not particularly impressive. The hotel facilities were satisfactory overall.

Rooms

8.0

The larger double room I stayed in was roomier and in tip-top condition.

Service

9.0

The staff was super kind and friendly, always helpful and attentive to make our stay enjoyable.

Location

9.0

The hotel is conveniently located right next to the main train station, making it ideal for solo travelers exploring Florence and its monuments.

Dining

7.0

The breakfast was fine, with a variety of options, but it could be improved.