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Hotel Universo - Wtb Hotels Florence, Florence
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Key details
About the Hotel
Piazza Santa Maria Novella 20,
Florence,
Italy,
50123,
Tuscany
Hotel Universo is a distinctive three-star hotel located in the heart of Florence, near the Basilica of Santa Maria Novella. It features vibrant interiors inspired by the 1970s pop art movement. This hotel caters to a younger audience seeking a blend of comfort and affordability while exploring the city's rich art and historical significance.
Location
Hotel Universo is conveniently located just 0.2 miles from Florence Santa Maria Novella train station, making it ideal for travelers. Its central position places guests within walking distance of major attractions, such as the Cathedral of Santa Maria del Fiore and the Uffizi Gallery. The hotel is situated in a pedestrian area, allowing easy exploration of Florence's historic sites.
Rooms
The hotel offers three types of refurbished rooms: Classic Rooms overlooking typical Florentine courtyards, Superior Rooms with views of Piazza di Santa Maria Novella, and Deluxe Rooms with a modern design. Each room is equipped with amenities such as free Wi-Fi, LCD satellite TV, minibar, and air-conditioning. The playful designs include themes like Optical, Pop, Baroque, and Floral.
Eat & Drink
Guests can enjoy a daily free breakfast buffet in the minimally decorated breakfast area. The lobby also serves as a small lounge with vibrant furniture, creating a casual atmosphere for relaxation. While the hotel has limited dining facilities, Florence's culinary scene is easily accessible within walking distance.
Leisure & Business
Leisure facilities include a small lobby area for casual meetings and socializing. A computer station with a Mac is available for guest use. The hotel staff is qualified and ready to provide assistance, offering valuable advice to enjoy Florence's attractions.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Florence Santa Maria Novella Railway Station1400 ft
Bus
Bus stop400 ft
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning City View
The Superior Double Room offered a breathtaking view of the piazza, making every morning a delight.view full review
Impeccably Clean
The bathroom was spotless and well-maintained, providing a refreshing and comfortable space to unwind.view full review
Comfortable Stay
The bed was very comfortable, allowing for restful nights after long days of exploring.view full review
Must-Try Breakfast
I highly recommend including breakfast with your booking; it was a culinary treat at the nearby 4-star hotel.view full review
General
No smoking on site
Wi-Fi
No parking
24-hour reception
Pets allowed
Baggage storage
Elevator
Services
Laundry
Business
Fax/Photocopying
Children
Cribs
Room features
Air conditioning
Heating
Mini-bar
Bathroom
Free toiletries
Media
Flat-screen TV
Show more
Location
Piazza Santa Maria Novella 20,
Florence,
Italy,
50123,
Tuscany
Map view
street view
Piazza Santa Maria Novella 20,
Florence,
Italy,
50123,
Tuscany
City landmarks
Museums
Gallerie Degli Uffizi
3200 ft
Bridges
Ponte Vecchio
2500 ft
Church
Cathedral of Santa Maria del Fiore
2300 ft
Museums
Galleria dell'Accademia
3500 ft
Square
Piazzale Michelangelo
1.4
mi
Square
Piazza della Signoria
3000 ft
Museums
Palazzo Vecchio
3000 ft
Museums
Pitti Palace
3800 ft
Church
Basilica di Santa Croce
5200 ft
Piazza Dei Pitti 1
The Boboli Gardens
4800 ft
Museums
Riccardi Medici Palace
2100 ft
Museums
Museum of Opera of Saint Maria of Fiore
2100 ft
Market
Mercato Centrale
2700 ft
Museums
Bargello National Museum
3300 ft
Museums
San Marco Church in Florence
3700 ft
Museums
Museo Galileo
3500 ft
Church
Church and Museum of Orsanmichele
2400 ft
Church
Brunelleschi's Dome
2300 ft
Piazza della Signoria
Loggia dei Lanzi
3000 ft
Museums
Leonardo da Vinci Interactive Museum
3100 ft
Church
Basilica of San Lorenzo
3900 ft
Nearby
Square
Piazza del Duomo
2000 ft
Landmark
Campanile di Giotto
2000 ft
Church
Basilica of Santa Maria Novella
600 ft
Museums
Strozzi Palace
1400 ft
Church
Battistero di San Giovanni
1800 ft
Square
Piazza della Repubblica
1900 ft
Museums
Medici Chapel
1500 ft
Church
Ognissanti Church
1900 ft
Restaurants
Bar Cinquanta Rosso
600 ft
Via Panzani 50
Banki Ramen
400 ft
Via Dei Banchi 14 Rosso
Caffettiera Moka Arra
400 ft
Via dei Banchi
Vini E Delizie
400 ft
Via Dei Banchi 45/R
Impressione Chongqing
800 ft
34r Via Sant'Antonino
L'Angolo del Gelato
600 ft
Via della Scala 2/R Piazza S. M. Novella
Antica Focacceria San Francesco
500 ft
Piazza di Santa Maria Novella Stazione Santa Maria Novella
Caffetteria Ottaviani
800 ft
Piazza Degli Ottaviani 10 R Piazza Degli Ottaviani
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Helpful staff
Room maintenance needed
Noise from surrounding area
7.4/10
Very good
Rooms
7.0
Location
8.9
Service
8.5
Dining
6.9
Guest reviews
7.4/10
based on 8 review
7.9
7.9/10based on 1856 review
James
United Kingdom,
March
2024
8.8/10
I was delighted with my stay at the hotel. The room had a great bed and pillows, hot water was always available, and the Wi-Fi was satisfying. Being on the top floor with windows facing the front side provided a fantastic view and plenty of daylight, which I appreciated. The bathroom was well-equipped, and the location looking at Piazza Santa Maria Novella was ideal.
Rooms
9.0
The room was just right, with all the amenities needed for a comfortable stay and a great view of Piazza Santa Maria Novella.
Service
9.0
The service was exceptional, with lovely staff who provided excellent service and a very good breakfast. They even respected my request for a view towards the cathedral and kindly waited for us late at night due to a flight delay.
Location
10.0
The location was a major plus, being central on Santa Maria Novella square, making it convenient to walk to the Duomo, the train station, and other main tourist points. The square had a vibrant atmosphere with lots of life around.
Dining
8.0
The dining experience was satisfactory, offering a variety of options such as cereals, juice, coffee/tea, cheese, salami, croissants, and more. It was a nice and correct dining experience.
Facilities
8.0
The hotel facilities were good, providing everything needed for a comfortable and enjoyable stay.
Thomas
United Kingdom,
March
2024
6.2/10
The hotel had some issues with the rooms such as poor lighting, broken window, and lack of amenities, but the bed and pillows were great, and there was always hot water; service was helpful but could improve communication; the location was excellent with easy access to central Florence and friendly staff; dining options were varied but not exceptional; overall value could be better.
Rooms
5.0
The rooms had some issues like poor lighting, broken window, and limited amenities, but the bed and pillows were comfortable.
Service
6.0
The service was helpful, but there were some communication issues like changing the password without informing guests.
Location
9.0
The location was excellent, just a short walk from central Florence and close to key attractions like the Duomo and train station.
Dining
7.0
The dining options were varied but not exceptional.
Facilities
5.0
Limited facilities were available, and some improvements could enhance the overall stay.
Matthew
United Kingdom,
February
2024
7.6/10
The hotel is situated in a prime location, making it convenient to reach the main tourist spots. The rooms, though a bit Spartan and lacking views in the Single room, were still nice. The service was exceptional, especially with the proactive air conditioning in the heat wave and assistance with a last-minute balloon ride. Despite the noisy surroundings at night, the location offers easy access to key attractions like the Duomo. The dining experience, with an American buffet breakfast, was plentiful, but some aspects fell short. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms, although not offering views in the Single room, were nice.
Service
9.0
The service was exceptional, especially with proactive assistance and finding a kettle.
Location
8.0
The hotel's central location facilitates easy access to the main tourist points, despite being noisy at night.
Dining
7.0
The dining experience was decent with a plentiful American buffet breakfast.
Facilities
7.0
The hotel offers basic facilities for a comfortable stay.
Lauren
United States of America,
January
2024
7.4/10
I found the hotel to be conveniently located near the central train station and main square, making it ideal for exploring the city. The service provided was top-notch, especially appreciated during a heatwave. The dining options were satisfactory but could get a bit crowded at times. Overall, a decent stay with some minor inconveniences.
Rooms
7.0
The rooms, although not on a floor directly serviced by a lift, were comfortable and clean despite being a bit dark with no view. The lift's size was a bit limiting in carrying luggage.
Service
9.0
The service was lovely and very accommodating. I particularly liked that the air conditioning was turned on before my arrival during a 40C heatwave. The staff were nice and always helpful, even coming up to open my room when needed.
Location
8.0
The hotel's location near the central train station was convenient for accessing various attractions. It was a short walk to many key spots in the city.
Dining
6.0
The dining experience was decent with friendly staff, although it could get crowded and had limited selections at times. The Italian coffee was a bonus.
Facilities
7.0
The hotel's facilities were functional, offering the basics needed for a comfortable stay. It would have been better with more varied dining options.
Stephen
United Kingdom,
October
2023
7.8/10
My stay at the hotel was a mix of great location and some room for improvement. The rooms were nice and very well decorated, but the odd configuration to get there was a bit of a hassle. The service was impeccable, especially with the thoughtful gesture of turning on the air conditioning before our arrival in a heatwave. The dining experience was average, but the hidden balcony with views of the piazza at night was a lovely touch.
Rooms
8.0
The rooms were nice and very well decorated, offering a hidden balcony to watch the action on the piazza at night.
Service
9.0
The staff was kind and professional, going above and beyond to ensure a comfortable stay.
Location
9.0
The hotel's location on the Santa Maria Novella square is key, just a short walk from the bus and train stations, offering easy access to all Florence has to offer.
Dining
6.0
The dining experience was decent, with room for improvement in terms of the food quality.
Facilities
7.0
The hotel's facilities were satisfactory, providing a comfortable stay overall.
Elsie
United Kingdom,
October
2023
7.2/10
The hotel has a perfect location, just a minute's walk to the city center and close to major tourist attractions. However, there is some noise from nearby restaurants and bars that can be disruptive at night. The rooms are quite spacious but need maintenance, with old and dark decor and views of pipes and metal walkways.
Rooms
6.0
The rooms are rather spacious but need maintenance, with old and dark decor and views of pipes and metal walkways.
Service
8.0
The service was excellent and very helpful, especially Max who was very polite and accommodating, even accommodating special requests. However, interactions with other guests seemed a bit neglected.
Location
8.0
The location is perfect for easy access to the city center, tourist attractions, and the train station, making it convenient for travelers with luggage. The noise from surrounding establishments can be a drawback late at night.
Dining
7.0
The dining experience offered a nice typical Italian breakfast with basic options like croissants, cereals, ham, cheese, and fruits. The variety was modest but suitable considering the local cuisine.
Facilities
7.0
The hotel offers essential facilities but may benefit from some upgrades to enhance the overall guest experience.
Great location
Room maintenance needed
Moses
United States of America,
September
2023
7.8/10
The hotel's location is incredible, right in the heart of Florence, making it super convenient for exploring the city. The rooms, although attached to a 'garden,' were a bit dark and in need of maintenance, lacking central light sources and essential facilities like tea/coffee makers. The service was top-notch, with staff being extremely helpful and even turning on the air conditioner before our arrival. The dining experience, while basic, offered enough to keep going until lunchtime. The facilities were decent, but some improvements could enhance the overall stay.
Rooms
6.0
The rooms, although attached to a 'garden,' were a bit dark and in need of maintenance, lacking central light sources and essential facilities like tea/coffee makers.
Service
9.0
The service was top-notch, with staff being extremely helpful and even turning on the air conditioner before our arrival.
Location
10.0
The hotel's location is incredible, right in the heart of Florence, making it super convenient for exploring the city.
Dining
7.0
The dining experience, while basic, offered enough to keep going until lunchtime.
Facilities
7.0
The facilities were decent, but some improvements could enhance the overall stay.
Timothy
United States of America,
September
2023
8.0/10
Upon arriving at the hotel, I was pleasantly surprised by its charming boutique style and the convenience of its location near the train station and major attractions. The double room I stayed in was spacious and well-maintained, although there was a noticeable smell of bleach. The service was excellent, with the staff being attentive and friendly. The breakfast offered a decent selection of cereals, croissants, ham, cheese, and fruits, but it was not particularly impressive. The hotel facilities were satisfactory overall.
Rooms
8.0
The larger double room I stayed in was roomier and in tip-top condition.
Service
9.0
The staff was super kind and friendly, always helpful and attentive to make our stay enjoyable.
Location
9.0
The hotel is conveniently located right next to the main train station, making it ideal for solo travelers exploring Florence and its monuments.
Dining
7.0
The breakfast was fine, with a variety of options, but it could be improved.
Facilities
7.0
The hotel facilities provided were satisfactory for a comfortable stay.
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