The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Wi-Fi in rooms
Parking
On-site car park
Luggage storage
24-hour services
24-hour reception
General
Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Luggage storage
Lift
Multilingual staff
Guest Parking
Refrigerator
Services
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Newspaper service
Computer connection
Dining
Breakfast
Restaurant
Bar/ Lounge area
Free breakfast
Buffet breakfast
Business
Business centre
Children
Cots
Room features
Wi-Fi in rooms
In-room air conditioning
Heating
Mini-bar
Balcony
Bathroom
Hair dryer
Free toiletries
Self-catering
Refrigerator
Media
Flat-screen TV
Cable/ Satellite television
Telephone
Show more
Location
Piazza Santa Maria Novella 20,
Florence,
Italy,
50123,
Tuscany
Map view
street view
Piazza Santa Maria Novella 20,
Florence,
Italy,
50123,
Tuscany
City landmarks
Museum
Gallerie Degli Uffizi
950 m
Bridge
Ponte Vecchio
760 m
Church
Cathedral of Santa Maria del Fiore
680 m
Museum
Galleria dell'Accademia
1.1
km
Square
Piazzale Michelangelo
2.3
km
Square
Piazza della Signoria
900 m
Museum
Palazzo Vecchio
900 m
Museum
Pitti Palace
1.1
km
Church
Basilica of Santa Croce in Florence
1.6
km
Piazza Dei Pitti 1
The Boboli Gardens
1.5
km
Museum
Riccardi Medici Palace
640 m
Museum
Museum of Opera of Saint Maria of Fiore
610 m
Market
Mercato Centrale
800 m
Museum
Bargello National Museum
1.0
km
Museum
San Marco Museum
1.1
km
Museum
Museo Galileo
1.0
km
Church
Church and Museum of Orsanmichele
730 m
Church
Brunelleschi's Dome
680 m
Piazza della Signoria
Loggia dei Lanzi
890 m
Museum
Leonardo da Vinci Interactive Museum
930 m
Church
Basilica of San Lorenzo
1.2
km
Nearby
Square
Piazza del Duomo
590 m
Landmark
Campanile di Giotto
590 m
Church
Basilica of Santa Maria Novella
170 m
Museum
Strozzi Palace
410 m
Church
Battistero di San Giovanni
520 m
Square
Piazza della Repubblica
560 m
Museum
Medici Chapel
440 m
Church
Ognissanti Church
570 m
Restaurants
Bar Cinquanta Rosso
160 m
Via Panzani 50
Banki Ramen
120 m
Via Dei Banchi 14 Rosso
Caffettiera Moka Arra
100 m
Via dei Banchi
Vini E Delizie
120 m
Via Dei Banchi 45/R
Impressione Chongqing
220 m
34r Via Sant'Antonino
L'Angolo del Gelato
160 m
Via della Scala 2/R Piazza S. M. Novella
Antica Focacceria San Francesco
140 m
Piazza di Santa Maria Novella Stazione Santa Maria Novella
Caffetteria Ottaviani
220 m
Piazza Degli Ottaviani 10 R Piazza Degli Ottaviani
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Helpful staff
Room maintenance needed
Noise from surrounding area
7.4/10
Very good
Rooms
7.0
Location
8.9
Service
8.5
Dining
6.9
Guest reviews
7.4/10
based on 8 reviews
7.9
7.9/10 based on 1856 reviews
James
United Kingdom,
March
2024
8.8/10
I was delighted with my stay at the hotel. The room had a great bed and pillows, hot water was always available, and the Wi-Fi was satisfying. Being on the top floor with windows facing the front side provided a fantastic view and plenty of daylight, which I appreciated. The bathroom was well-equipped, and the location looking at Piazza Santa Maria Novella was ideal.
Rooms
9.0
The room was just right, with all the amenities needed for a comfortable stay and a great view of Piazza Santa Maria Novella.
Service
9.0
The service was exceptional, with lovely staff who provided excellent service and a very good breakfast. They even respected my request for a view towards the cathedral and kindly waited for us late at night due to a flight delay.
Location
10.0
The location was a major plus, being central on Santa Maria Novella square, making it convenient to walk to the Duomo, the train station, and other main tourist points. The square had a vibrant atmosphere with lots of life around.
Dining
8.0
The dining experience was satisfactory, offering a variety of options such as cereals, juice, coffee/tea, cheese, salami, croissants, and more. It was a nice and correct dining experience.
Facilities
8.0
The hotel facilities were good, providing everything needed for a comfortable and enjoyable stay.
Thomas
United Kingdom,
March
2024
6.2/10
The hotel had some issues with the rooms such as poor lighting, broken window, and lack of amenities, but the bed and pillows were great, and there was always hot water; service was helpful but could improve communication; the location was excellent with easy access to central Florence and friendly staff; dining options were varied but not exceptional; overall value could be better.
Rooms
5.0
The rooms had some issues like poor lighting, broken window, and limited amenities, but the bed and pillows were comfortable.
Service
6.0
The service was helpful, but there were some communication issues like changing the password without informing guests.
Location
9.0
The location was excellent, just a short walk from central Florence and close to key attractions like the Duomo and train station.
Dining
7.0
The dining options were varied but not exceptional.
Facilities
5.0
Limited facilities were available, and some improvements could enhance the overall stay.
Matthew
United Kingdom,
February
2024
7.6/10
The hotel is situated in a prime location, making it convenient to reach the main tourist spots. The rooms, though a bit Spartan and lacking views in the Single room, were still nice. The service was exceptional, especially with the proactive air conditioning in the heat wave and assistance with a last-minute balloon ride. Despite the noisy surroundings at night, the location offers easy access to key attractions like the Duomo. The dining experience, with an American buffet breakfast, was plentiful, but some aspects fell short. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms, although not offering views in the Single room, were nice.
Service
9.0
The service was exceptional, especially with proactive assistance and finding a kettle.
Location
8.0
The hotel's central location facilitates easy access to the main tourist points, despite being noisy at night.
Dining
7.0
The dining experience was decent with a plentiful American buffet breakfast.
Facilities
7.0
The hotel offers basic facilities for a comfortable stay.
Lauren
United States,
January
2024
7.4/10
I found the hotel to be conveniently located near the central train station and main square, making it ideal for exploring the city. The service provided was top-notch, especially appreciated during a heatwave. The dining options were satisfactory but could get a bit crowded at times. Overall, a decent stay with some minor inconveniences.
Rooms
7.0
The rooms, although not on a floor directly serviced by a lift, were comfortable and clean despite being a bit dark with no view. The lift's size was a bit limiting in carrying luggage.
Service
9.0
The service was lovely and very accommodating. I particularly liked that the air conditioning was turned on before my arrival during a 40C heatwave. The staff were nice and always helpful, even coming up to open my room when needed.
Location
8.0
The hotel's location near the central train station was convenient for accessing various attractions. It was a short walk to many key spots in the city.
Dining
6.0
The dining experience was decent with friendly staff, although it could get crowded and had limited selections at times. The Italian coffee was a bonus.
Facilities
7.0
The hotel's facilities were functional, offering the basics needed for a comfortable stay. It would have been better with more varied dining options.
Stephen
United Kingdom,
October
2023
7.8/10
My stay at the hotel was a mix of great location and some room for improvement. The rooms were nice and very well decorated, but the odd configuration to get there was a bit of a hassle. The service was impeccable, especially with the thoughtful gesture of turning on the air conditioning before our arrival in a heatwave. The dining experience was average, but the hidden balcony with views of the piazza at night was a lovely touch.
Rooms
8.0
The rooms were nice and very well decorated, offering a hidden balcony to watch the action on the piazza at night.
Service
9.0
The staff was kind and professional, going above and beyond to ensure a comfortable stay.
Location
9.0
The hotel's location on the Santa Maria Novella square is key, just a short walk from the bus and train stations, offering easy access to all Florence has to offer.
Dining
6.0
The dining experience was decent, with room for improvement in terms of the food quality.
Facilities
7.0
The hotel's facilities were satisfactory, providing a comfortable stay overall.
Elsie
United Kingdom,
October
2023
7.2/10
The hotel has a perfect location, just a minute's walk to the city center and close to major tourist attractions. However, there is some noise from nearby restaurants and bars that can be disruptive at night. The rooms are quite spacious but need maintenance, with old and dark decor and views of pipes and metal walkways.
Rooms
6.0
The rooms are rather spacious but need maintenance, with old and dark decor and views of pipes and metal walkways.
Service
8.0
The service was excellent and very helpful, especially Max who was very polite and accommodating, even accommodating special requests. However, interactions with other guests seemed a bit neglected.
Location
8.0
The location is perfect for easy access to the city center, tourist attractions, and the train station, making it convenient for travelers with luggage. The noise from surrounding establishments can be a drawback late at night.
Dining
7.0
The dining experience offered a nice typical Italian breakfast with basic options like croissants, cereals, ham, cheese, and fruits. The variety was modest but suitable considering the local cuisine.
Facilities
7.0
The hotel offers essential facilities but may benefit from some upgrades to enhance the overall guest experience.
Great location
Room maintenance needed
Moses
United States,
September
2023
7.8/10
The hotel's location is incredible, right in the heart of Florence, making it super convenient for exploring the city. The rooms, although attached to a 'garden,' were a bit dark and in need of maintenance, lacking central light sources and essential facilities like tea/coffee makers. The service was top-notch, with staff being extremely helpful and even turning on the air conditioner before our arrival. The dining experience, while basic, offered enough to keep going until lunchtime. The facilities were decent, but some improvements could enhance the overall stay.
Rooms
6.0
The rooms, although attached to a 'garden,' were a bit dark and in need of maintenance, lacking central light sources and essential facilities like tea/coffee makers.
Service
9.0
The service was top-notch, with staff being extremely helpful and even turning on the air conditioner before our arrival.
Location
10.0
The hotel's location is incredible, right in the heart of Florence, making it super convenient for exploring the city.
Dining
7.0
The dining experience, while basic, offered enough to keep going until lunchtime.
Facilities
7.0
The facilities were decent, but some improvements could enhance the overall stay.
Timothy
United States,
September
2023
8.0/10
Upon arriving at the hotel, I was pleasantly surprised by its charming boutique style and the convenience of its location near the train station and major attractions. The double room I stayed in was spacious and well-maintained, although there was a noticeable smell of bleach. The service was excellent, with the staff being attentive and friendly. The breakfast offered a decent selection of cereals, croissants, ham, cheese, and fruits, but it was not particularly impressive. The hotel facilities were satisfactory overall.
Rooms
8.0
The larger double room I stayed in was roomier and in tip-top condition.
Service
9.0
The staff was super kind and friendly, always helpful and attentive to make our stay enjoyable.
Location
9.0
The hotel is conveniently located right next to the main train station, making it ideal for solo travelers exploring Florence and its monuments.
Dining
7.0
The breakfast was fine, with a variety of options, but it could be improved.
Facilities
7.0
The hotel facilities provided were satisfactory for a comfortable stay.
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